Last revised: January 5, 2022
Thank you for using Ferseek!
1. INFORMATION WE COLLECT AND LEGAL BASES
1.1. Information You Give Us
Account information. When signing up, you are required to provide your full name, email, and a password. Processing of account information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)).
Mobile phone information. To perform any selling or purchasing activity on our Platform, you will need to provide a mobile phone number that is verified by SMS. This is a way for us to authenticate your identity and create a trusted environment for other users. Processing of mobile phone information is based on Ferseek’s legitimate interest in securing a trusted environment for all users (GDPR article 6 (1) (f)) and is necessary for the performance of the contract with you (GDPR article 6 (1) (b)).
Profile information. Ferseek asks you to provide other information in your user profile to increase the level of trust on our platform. This includes a picture of yourself and information about your date of birth, education, occupation, and a description about yourself. Processing of profile information is based on Ferseek’s legitimate interest in securing a trusted environment for all users (GDPR article 6 (1) (f)).
Identity authentication. When selling a trip for the first time, you will need to be validated to sell on our platform. As a part of this we must verify your identity and whether you meet the requirements to sell on our platform. We may ask you to verify your identity through an authorised external service such as MitID. Your personal identity number may be used to handle customer or criminal disputes that arise in a selling/buying a trip. It may also be used to check your public record of payment defaults as an extra security measure.
Communications with Ferseek and other Members.If you correspond with us via email or any other digital communication channels like SMS, we may retain the content of your messages, your contact details, and our replies. We also keep copies of any messages you send through Ferseek to other users. We may retain the information in the user content that you post on Ferseek. Ferseek has a legitimate interest in processing the mentioned personal data in order to help resolve issues between users or between Ferseek and a user, generally improve our Customer Care, minimize inappropriate content on the Platform, or better understand how our users interact with the Platform in order to improve the product (GDPR article 6 (1) (f)).
Payment information. Ferseek collects anonymized information that is linked to your personal payment information, which is stored by a third-party payment provider. By submitting your payment information, you authorize Ferseek to access and use this information in order to pay on your behalf for the transaction. Our third-party payment provider also receives your email address for the purposes of helping us link payments to specific Ferseek users. It also receives information related to your session when the payment was made, including the device IP address. This is used by our payment provider for the purposes of identifying high-risk and potentially fraudulent payments. If you remove a payment card from the Platform, Ferseek retains the right to store the anonymized information that can identify the card with our payment provider. This is for the purpose of collecting debts owed to Ferseek. If you delete your account with Ferseek, we will delete all information related to payment cards within 180 days provided there is no debt associated with the closed Ferseek account. Processing of payment information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)) and necessary for compliance with a legal obligation (GDPR article 6 (1) (c)).
Bank account information. In order to receive money from a Ferseek transaction, we also require that you provide us with a valid bank account that we can transfer money into. Processing of bank account information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)).
Trip information. When registering an unwanted travel you can provide detailed information about the destination and travel agent, dates & times, number of seats, and you are also able to provide pictures and further descriptions of the trip’s features in order to market your unwanted travel to other users. Processing of trip information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)) and Ferseek’s legitimate interest in providing the best possible services on the platform (GDPR article 6 (1) (f)).
Social Media. When you interact with our service through various social media, such as when you log in through Facebook or when you like or post a comment to our Facebook page or interact with us on other social media, we may receive information from the social network, such as your profile information, profile picture, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. Processing of this information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)) and consent (GDPR article (6 (1) (a)).
Contact information to hear about offers. You can leave your contact information (name, email, and phone number) in various places on the website to hear more about various offers related to rental or leasing even if you are not signed up as a member. This contact information will be stored in our database and in sales tools external to Ferseek for 1 year. After that, the contact information submitted will be anonymised. We process your information as part of Ferseek’s legitimate interest in providing you the best possible services on the platform (GDPR article 6 (1) (f)). Note: if you are also signed up as a member of the platform your contact information will still be stored on your Ferseek account as is necessary for the performance of the contract with you (GDPR article 6 (1) (b)) and Ferseek’s legitimate interest in providing the best possible services on the platform (GDPR article 6 (1) (f)).
1.2. Information We Automatically Collect From Your Use of Ferseek
Usage information. We collect information about your interactions with the app and website, such as pages or other content you view, your searches, transactions you have completed or intended to complete, and other actions on the platform. This data is stored in our database as well as shared with third party tools. We process the mentioned personal data due to our legitimate interest in generating insights about how users interact with the product, improve our products and services as well as provide users with customer support (GDPR article 6 (1) (f)).
Transaction information. We collect information related to your transactions on the platform, including the date and time, amounts charged, and other related transaction details. Processing of transaction information is necessary for the performance of a contract with you (GDPR article 6 (1) (b)).
1.3. Communication to users
Transaction messages. Ferseek sends email, SMS messages and push notifications that contain information related to your bookings and transactions on the platform. This includes information about booking requests, booking confirmations, changes to your booking, or matches to alerts that you have created. You will receive these messages due to Ferseek’s legitimate interest in providing you with the best possible services (GDPR article 6 (1) (f)) and in order to perform the contract with you (GDPR article 6 (1) (a)). The transaction messages will not contain any marketing material.
Service messages. Ferseek sends email, SMS messages and push notifications that contain information and news related to the company, our product, and our services to ensure that users have the latest information about how the platform works and how they can make best use of it. You will receive due to Ferseek’s legitimate interest in providing you with the best possible services (GDPR article 6 (1) (f)) and in order to perform the contract with you (GDPR article 6 (1) (a)). The service messages will not contain any marketing material.
2. SHARING & DISCLOSURE
Sharing between Users. To help facilitate bookings, when a booking is made, certain information will be shared between users, including your name, email and mobile phone number. We don’t share billing or payout information with other users.
Profiles, Trips Offered, and other Public Information. Parts of your public profile page, such as your first name and picture are publicly visible to other users. If you sell out your trip on our platform, information related to your trip will be publicly available. The trip listing pages, will also show some information about you, including your name and profile picture. If you remove information that you posted to Ferseek, copies may remain viewable in cached and archived pages, or if other users have copied or saved that information. After completing a booking, users may write reviews and rate each other. Reviews are part of your public profile page.
Data analysis tools. We may share information about your usage of the Platform with third party analytics that allow us to understand how users interact with the product as well as target the Ferseek marketing communication that we send you.
Safety & Compliance with Law. We may also share personal information if it is necessary to comply with any applicable law or regulation or enforce our Terms & Conditions, including to investigate any violations or suspicions of criminal behaviour.
Aggregated Data. We may also aggregate and anonymize your personal information and share that anonymized and/or aggregated data with third parties. This information is non-personally identifiable and is used for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
3. OTHER IMPORTANT INFORMATION
3.1. Analyzing Your Communications
We may review or analyze your communications (including messages sent to other users, comments included in travel descriptions, and content of profile page) on the platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. The processing of your personal data in this connection is based on our legitimate interest in developing our products, research and customer support (GDPR article 6 (1) (f) and in order to comply with our legal obligations (GDPR article 6 (1) (c)).
3.2. Data Retention
Following termination or deactivation of your account, Ferseek may retain your information for a commercially reasonable time for backup, archival, or audit purposes, or to maintain and improve the service. Furthermore, Ferseek may retain and continue to use all information (including user content) contained in your communications with other members or posted to public or semi-public areas of Ferseek after termination or deactivation of your account.
4. YOUR CHOICES
4.1. Access and Update
You can review and change your account information at any time by logging onto your account and reviewing your account settings and user profile.
You can opt out from receiving SMS and push notifications on your mobile phone from your account settings. You can also opt out from receiving notification emails from Ferseek that relate to receiving messages from other users, booking requests. If you receive our marketing newsletter, you can unsubscribe from this in the unsubscribe link in the message.
4.3. Review and Delete Your Information
You may request in writing copies of your personal information held by us. We will provide you with a copy of the personal information held by us as soon as practicable, and in any event not more than 30 days after receiving a valid request in writing. We may request proof of identification to verify your identity and validate the request. If your personal information that we hold is inaccurate, let us know and we will update the relevant information. You may also request the erasure of your personal information in accordance with the relevant data protection legislation. We will notify you within 30 days of your valid request about the relevant action taken.
We are continuously implementing and updating our security measures to help protect your information against unauthorized access. We only use industry standard encryption algorithms and well-tested code libraries.
Apisvej 32, 2. 18
8381 Tilst, Denmark
You may lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal data infringes applicable data law. Contact details for all EU Supervisory Authorities can be found here.
Updated January 05, 2021
What are cookies?
Cookies are small text files, which the Website places on your computer's hard drive, smartphone or other electronic device. Cookies contain information, which the Website can use, among other things, to make the communication between you and your web-browser more efficient. When you visit the Website, you will automatically receive one or more cookies. Some cookies are placed by us, while other cookies are placed by third parties.
Temporary and permanent cookies
There are basically two types of cookies, "temporary" cookies and "permanent" cookies. The temporary cookies are linked to the current visit to the platform and are deleted automatically, when you close your web browser. In contrast, permanent cookies will be stored on your equipment. Permanent cookies delete themselves after a certain period, but will be renewed every time you visit the platform.
- To enable you to use and access the Ferseek platform
- To enable, facilitate and streamline the functioning of and your access to the Ferseek platform.
- To better understand how you navigate through and interact with the Ferseek platform and to improve the Ferseek platform.
- To monitor and analyze the performance, operation, and effectiveness of the Ferseek platform and Ferseek advertisements.
- For fraud detection and prevention, trust and safety, and investigations.
- For purposes of our own customer support, analytics, research, product development, and regulatory compliance.
Third party cookies
Ferseek may use social plugins provided and operated by third parties, such as Facebook. As a result of this, you may send to the third party the information that you are viewing on a certain part of the Ferseek platform. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with the Ferseek Platform to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices.