Ferseek Privacy Policy

Last revised: January 5, 2022


Thank you for using Ferseek!

This Privacy Policy explains Ferseek’s collection, use, sharing, and protection of user information from the website, mobile application, and any other mobile or online service owned and offered by Ferseek.

1. INFORMATION WE COLLECT AND LEGAL BASES

1.1. Information You Give Us

Account information. When signing up, you are required to provide your full name, email, and a password. Processing of account information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)).

Mobile phone information. To perform any selling or purchasing activity on our Platform, you will need to provide a mobile phone number that is verified by SMS. This is a way for us to authenticate your identity and create a trusted environment for other users. Processing of mobile phone information is based on Ferseek’s legitimate interest in securing a trusted environment for all users (GDPR article 6 (1) (f)) and is necessary for the performance of the contract with you (GDPR article 6 (1) (b)).

Profile information. Ferseek asks you to provide other information in your user profile to increase the level of trust on our platform. This includes a picture of yourself and information about your date of birth, education, occupation, and a description about yourself. Processing of profile information is based on Ferseek’s legitimate interest in securing a trusted environment for all users (GDPR article 6 (1) (f)).

Identity authentication. When selling a trip for the first time, you will need to be validated to sell on our platform. As a part of this we must verify your identity and whether you meet the requirements to sell on our platform. We may ask you to verify your identity through an authorised external service such as MitID. Your personal identity number may be used to handle customer or criminal disputes that arise in a selling/buying a trip. It may also be used to check your public record of payment defaults as an extra security measure.

Communications with Ferseek and other Members.If you correspond with us via email or any other digital communication channels like SMS, we may retain the content of your messages, your contact details, and our replies. We also keep copies of any messages you send through Ferseek to other users. We may retain the information in the user content that you post on Ferseek. Ferseek has a legitimate interest in processing the mentioned personal data in order to help resolve issues between users or between Ferseek and a user, generally improve our Customer Care, minimize inappropriate content on the Platform, or better understand how our users interact with the Platform in order to improve the product (GDPR article 6 (1) (f)).

Payment information. Ferseek collects anonymized information that is linked to your personal payment information, which is stored by a third-party payment provider. By submitting your payment information, you authorize Ferseek to access and use this information in order to pay on your behalf for the transaction. Our third-party payment provider also receives your email address for the purposes of helping us link payments to specific Ferseek users. It also receives information related to your session when the payment was made, including the device IP address. This is used by our payment provider for the purposes of identifying high-risk and potentially fraudulent payments. If you remove a payment card from the Platform, Ferseek retains the right to store the anonymized information that can identify the card with our payment provider. This is for the purpose of collecting debts owed to Ferseek. If you delete your account with Ferseek, we will delete all information related to payment cards within 180 days provided there is no debt associated with the closed Ferseek account. Processing of payment information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)) and necessary for compliance with a legal obligation (GDPR article 6 (1) (c)).

Bank account information. In order to receive money from a Ferseek transaction, we also require that you provide us with a valid bank account that we can transfer money into. Processing of bank account information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)).

Trip information. When registering an unwanted travel you can provide detailed information about the destination and travel agent, dates & times, number of seats, and you are also able to provide pictures and further descriptions of the trip’s features in order to market your unwanted travel to other users. Processing of trip information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)) and Ferseek’s legitimate interest in providing the best possible services on the platform (GDPR article 6 (1) (f)).

Social Media. When you interact with our service through various social media, such as when you log in through Facebook or when you like or post a comment to our Facebook page or interact with us on other social media, we may receive information from the social network, such as your profile information, profile picture, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. Processing of this information is necessary for the performance of the contract with you (GDPR article 6 (1) (b)) and consent (GDPR article (6 (1) (a)).

Contact information to hear about offers. You can leave your contact information (name, email, and phone number) in various places on the website to hear more about various offers related to rental or leasing even if you are not signed up as a member. This contact information will be stored in our database and in sales tools external to Ferseek for 1 year. After that, the contact information submitted will be anonymised. We process your information as part of Ferseek’s legitimate interest in providing you the best possible services on the platform (GDPR article 6 (1) (f)). Note: if you are also signed up as a member of the platform your contact information will still be stored on your Ferseek account as is necessary for the performance of the contract with you (GDPR article 6 (1) (b)) and Ferseek’s legitimate interest in providing the best possible services on the platform (GDPR article 6 (1) (f)).

1.2. Information We Automatically Collect From Your Use of Ferseek

Usage information. We collect information about your interactions with the app and website, such as pages or other content you view, your searches, transactions you have completed or intended to complete, and other actions on the platform. This data is stored in our database as well as shared with third party tools. We process the mentioned personal data due to our legitimate interest in generating insights about how users interact with the product, improve our products and services as well as provide users with customer support (GDPR article 6 (1) (f)).

Transaction information. We collect information related to your transactions on the platform, including the date and time, amounts charged, and other related transaction details. Processing of transaction information is necessary for the performance of a contract with you (GDPR article 6 (1) (b)).

Cookies. Our website uses cookies, including third party cookies, to show you relevant advertising for Ferseek and Ferseek products as well as keep you logged in to the website. For more information, please read our Cookie Policy.

Google reCAPTCHA. Ferseek uses the reCAPTCHA service from Google at sign-up and sign-in to verify that users using the platform are real persons and not “bots” or other malicious software using the site for spam or abuse. The Google Privacy Policy and Terms of Service apply.

1.3. Communication to users

Transaction messages. Ferseek sends email, SMS messages and push notifications that contain information related to your bookings and transactions on the platform. This includes information about booking requests, booking confirmations, changes to your booking, or matches to alerts that you have created. You will receive these messages due to Ferseek’s legitimate interest in providing you with the best possible services (GDPR article 6 (1) (f)) and in order to perform the contract with you (GDPR article 6 (1) (a)). The transaction messages will not contain any marketing material.

Service messages. Ferseek sends email, SMS messages and push notifications that contain information and news related to the company, our product, and our services to ensure that users have the latest information about how the platform works and how they can make best use of it. You will receive due to Ferseek’s legitimate interest in providing you with the best possible services (GDPR article 6 (1) (f)) and in order to perform the contract with you (GDPR article 6 (1) (a)). The service messages will not contain any marketing material.

2. SHARING & DISCLOSURE

Sharing between Users. To help facilitate bookings, when a booking is made, certain information will be shared between users, including your name, email and mobile phone number. We don’t share billing or payout information with other users.

Profiles, Trips Offered, and other Public Information. Parts of your public profile page, such as your first name and picture are publicly visible to other users. If you sell out your trip on our platform, information related to your trip will be publicly available. The trip listing pages, will also show some information about you, including your name and profile picture. If you remove information that you posted to Ferseek, copies may remain viewable in cached and archived pages, or if other users have copied or saved that information. After completing a booking, users may write reviews and rate each other. Reviews are part of your public profile page.

Data analysis tools. We may share information about your usage of the Platform with third party analytics that allow us to understand how users interact with the product as well as target the Ferseek marketing communication that we send you.

Safety & Compliance with Law. We may also share personal information if it is necessary to comply with any applicable law or regulation or enforce our Terms & Conditions, including to investigate any violations or suspicions of criminal behaviour.

Aggregated Data. We may also aggregate and anonymize your personal information and share that anonymized and/or aggregated data with third parties. This information is non-personally identifiable and is used for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

3. OTHER IMPORTANT INFORMATION

3.1. Analyzing Your Communications

We may review or analyze your communications (including messages sent to other users, comments included in travel descriptions, and content of profile page) on the platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. The processing of your personal data in this connection is based on our legitimate interest in developing our products, research and customer support (GDPR article 6 (1) (f) and in order to comply with our legal obligations (GDPR article 6 (1) (c)).

3.2. Data Retention

Following termination or deactivation of your account, Ferseek may retain your information for a commercially reasonable time for backup, archival, or audit purposes, or to maintain and improve the service. Furthermore, Ferseek may retain and continue to use all information (including user content) contained in your communications with other members or posted to public or semi-public areas of Ferseek after termination or deactivation of your account.

4. YOUR CHOICES

4.1. Access and Update

You can review and change your account information at any time by logging onto your account and reviewing your account settings and user profile.

4.2. Communications

You can opt out from receiving SMS and push notifications on your mobile phone from your account settings. You can also opt out from receiving notification emails from Ferseek that relate to receiving messages from other users, booking requests. If you receive our marketing newsletter, you can unsubscribe from this in the unsubscribe link in the message.

4.3. Review and Delete Your Information

You may request in writing copies of your personal information held by us. We will provide you with a copy of the personal information held by us as soon as practicable, and in any event not more than 30 days after receiving a valid request in writing. We may request proof of identification to verify your identity and validate the request. If your personal information that we hold is inaccurate, let us know and we will update the relevant information. You may also request the erasure of your personal information in accordance with the relevant data protection legislation. We will notify you within 30 days of your valid request about the relevant action taken.

5. SECURITY

We are continuously implementing and updating our security measures to help protect your information against unauthorized access. We only use industry standard encryption algorithms and well-tested code libraries.

6. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy or related procedures at any time in accordance with this provision. We will post the updated Privacy Policy on the Ferseek Platform and update the “Last Updated” date at the top of this page. Changes to Ferseek’s privacy policy are effective when they are posted on this page. Your continued use of Ferseek services following these changes means that you accept the revised Privacy Policy. If you do not agree to these changes, you can choose to close your account with us.

7. CONTACT

If you have any questions or complaints about this Privacy Policy or Ferseek’s information handling practices, you may contact us at:

Ferseek
Apisvej 32, 2. 18
8381 Tilst, Denmark
Email: getintouch@ferseek.com

You may lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal data infringes applicable data law. Contact details for all EU Supervisory Authorities can be found here.

Ferseek Cookie Policy

Updated January 05, 2021


Ferseek (“We”, “Us”) uses cookies and similar technologies that can collect, process and sort information regarding how you and other visitors use www.ferseek.com ("The platform"). We do this to help provide, protect, and improve the Ferseek platform. This policy explains how and why Ferseek use these technologies and the choices you have.

Ferseek’s use of cookies may include processing of your personal data, and we therefore recommend that you also read our privacy policy. By using the Website you accept that Ferseek uses cookies as described below, unless you have opted out of cookies in your browser.

What are cookies?

Cookies are small text files, which the Website places on your computer's hard drive, smartphone or other electronic device. Cookies contain information, which the Website can use, among other things, to make the communication between you and your web-browser more efficient. When you visit the Website, you will automatically receive one or more cookies. Some cookies are placed by us, while other cookies are placed by third parties.

Temporary and permanent cookies

There are basically two types of cookies, "temporary" cookies and "permanent" cookies. The temporary cookies are linked to the current visit to the platform and are deleted automatically, when you close your web browser. In contrast, permanent cookies will be stored on your equipment. Permanent cookies delete themselves after a certain period, but will be renewed every time you visit the platform.

Why does Ferseek use cookies?

Ferseek uses cookies for several purposes, such as:

Third party cookies

We may also allow certain business partners to place cookies on the Ferseek platform. We allow these partners to use cookies (1) help us analyze how you use the Ferseek platform, such as by noting the third party services from which you arrived, (2) market and advertise Ferseek services to you on the Ferseek platform and third party websites, (3) help us detect or prevent fraud or conduct risk assessments, or (4) collect information about your activities on the Ferseek platform, other sites, and/or the ads you have clicked on. For example, to help us better understand how people use the Ferseek platform, we work with a number of analytics partners, including Google Analytics.

Third parties may also use cookies to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads both on the Ferseek platform and on other websites and online services. Targeting and advertising cookies we use may include Google, and other advertising networks and services we use from time to time. To the extent advertising technology is integrated into the Ferseek platform and you opt-out of tailored advertising, you may still receive advertising content. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of these opt-out links and are not responsible for the availability or accuracy of these mechanisms.

Ferseek may use social plugins provided and operated by third parties, such as Facebook. As a result of this, you may send to the third party the information that you are viewing on a certain part of the Ferseek platform. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with the Ferseek Platform to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices.

Changes to this Cookie Policy

We can change this Cookie Policy at any time. If we make material changes to the Cookie Policy, we will let you know by posting the changed Cookie Policy on the Platform. It's important that you review the changed Cookie Policy. If you do not wish to agree to the changed Cookie Policy, then we cannot continue to provide our services to you, and your only option is to stop accessing our services.